NCUK Policies

NCUK Policies

NCUK is committed to delivering the highest standards throughout our products, services and communications. The policies that NCUK has put into place ensures that we meet those standards.

Should you feel that you have encountered a poor level of service, it is important that you tell us immediately so that we may address your issue and improve what we do.  Likewise, if we have exceeded your expectations, we would be delighted to know.

In these instances, please refer to our Complaints and Compliments Policy.

If you wish to disclose information relating to potential or actual malpractice or wrongdoing and/or the covering up of malpractice or wrongdoing, please refer to the Whistleblowing Policy.

Privacy Notice: Information for Students, Test Takers and Users of our Website

As a UK company, we’re required by law to inform our students, test takers and users of our website about the way that we will use their Personal Data. The NCUK Privacy Notice explains how we will collect, store, process and share personal data in relation to our qualifications and university placement services.

IP addresses are strings of number which recognise computers or servers on a network. We keep a record of the IP addresses of computers that access our website and some other details about the type of web browser installed on each computer. This helps us to make sure that our website works as well as possible for all users.

Cookie Policy

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: and

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Google Analytics

This website uses Google Analytics to help analyse how users use the site. The tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for NCUK.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

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For more information about Google Analytics, view their terms of service here:

Using web browser settings to manage cookies

If you would like to restrict the use of cookies you can control this in your Internet browser although please bear in mind that this may affect your experience of navigating and using our website. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).